Answers for Modern Communicators, A Guide to Effective Business Communication, provides students and professionals with practical answers to important career and communication questions, helping them to communicate successfully in a business setting. Communication expert, Deirdre Breakenridge examines the ways in which professionals can make the most of their careers in a fast-changing media landscape, offering advice on how new and seasoned organizations can utilize and adapt to the latest modes of communication.
The author breaks down the eight most critical areas for professionals seeking to develop their communication skills, opening with essentials that will prove useful in any setting, then detailing the ways in which organizations can adapt to changes in technology and consumer behavior to improve relationships, social media presence, and brand recognition. The easy to follow question-answer format walks readers through the most pressing, confusing and frequently asked questions about successful communication with plenty of advice and examples for a better learning experience. Covering traditional business communication topics like partnerships and storytelling, the book also includes material on digital and social media channels as well as a chapter on giving back as a mentor. “Experts Weigh In” boxes feature advice from other top professionals, exposing the reader to multiple perspectives from the field.
Conversational and grounded in decades of experience, Answers for Modern Communicators will benefit all students getting ready to enter the workforce, as well as professionals looking to enhance their communication skills.
In Social Media and Public Relations: Eight New Practices for the PR Professional, social marketing pioneer Deirdre Breakenridge teaches and demonstrates the eight new skills and mindsets PR/marketing pros need to build brands and engage customers in a social world. This concise, action-oriented book shows practitioners how to systematically expand their roles, improve their processes, and sharpen their strategies to engage with today’s more sophisticated and socialized customers.
Drawing on her extensive client experience, Breakenridge helps you respond to consumers who demand control over their own brand relationships… unite communications with technology more effectively, and become your organization’s go-to resource on social technology decisions… reflect social media realities throughout your policies and governance… generate greater internal collaboration, eliminating silos once and for all… listen to consumers’ conversations, and apply what you’re learning… build communications crisis plans you can implement at a moment’s notice… develop profound new insights into how consumers construct and perceive their brand relationships.,. practice ‘reputation management on steroids’… take the lead on identifying and applying metrics… and much more. For all PR, marketing, and communications executives and professionals; and for students intending to enter these fields.
Forget the “pitch”: Yesterday’s PR techniques just don’t work anymore. That’s the bad news. Here’s the great news: Social Media and Web 2.0 offer you an unprecedented opportunity to make PR succeed more powerfully than ever before. This book shows how to reinvent PR around two-way conversations with traditional and new influencers, bring the “public” back into public relations—and earn a new level of results that just wasn’t possible before now.
Drawing on their unparalleled experience making Social Media work for business, PR 2.0 blogger Brian Solis and industry leader Deirdre Breakenridge show how to transform the way you think, plan, prioritize, and deliver PR services. You’ll learn new ways to build the relationships that matter and reach a new generation of influencers…leverage platforms ranging from Twitter to Facebook…truly embed yourself in the communities that are shaping the future.
Along the way, you’ll learn how to stop being a “publicist” or mere “communicator” and become what your clients or company really need: a genuine enthusiast for the product you represent.
PR 2.0 is the convergence of Public Relations and the Internet with the potential to change how communications professionals reach customers and online communities with social media strategies. This is a tentative time for communication professionals as they face a rapidly changing environment for their brands. Although traditional channels and methods are still present, audience behavior and interaction online necessitates a new way for brands (both B2B and B2C) to communicate.
Traditionally, PR pros communicate through the “Influencers” who provide those valuable third-party endorsements. Communication has always been closely controlled and monitored. The nature of the game has changed whether communications professionals like it or not. No longer will the PR professional have to speak through an influencer (i.e., the media). Although we still rely on our influencers, now we can also move forward with a direct to consumer approach through social media tools.
PR 2.0 breaks the traditional mold and allows communications professionals to think, react and promote in a whole new way. Today’s audiences are citizen journalists in social communities that are connected across the Internet. PR professionals through PR 2.0 will learn how to use the power of technology, the increased bandwidth and a whole new array of social media resources to join in the marketing conservations that span the Web.
PR professionals are well aware that a host of new tools have been created to transform their profession, presenting new opportunities and challenges for anyone using PR to strengthen brands and stakeholder relationships. The New PR Toolkit takes PR to the next level, offering a complete blueprint for PR strategy and execution that draws on up-to-the-minute case studies and today’s most creative public relations work. From opt-in newsletters to Internet-based brand monitoring tools, Webcasts to self-service press Websites, this is a book that shows professional communicators how to make the most of all the new tools available to them.
If you’re a marketing professional, you understand perfectly well that the Internet has changed all the rules you live by — and especially the rules that impact how you brand your products, services, and organization. Cyberbranding doesn’t merely show you how the rules have changed: it presents a complete framework for branding that works now — and for years to come. In Cyberbranding, crucial questions that marketers have about branding in the 21st century are answered: How do you move your brand online — without compromising the values it already stands for in the “real” world? How can you re-engineer your brand in the wake of the Internet revolution — and how can you create a new brand that leverages the full power of the Web? The book draws a series of insightful interviews with leading Internet branding executives.